Dr. Erica McCaig is a leader in learning, development, and AI readiness with deep experience guiding organizations through major technology shifts. She spent over a decade at Microsoft and has consulted with organizations including Starbucks, T-Mobile, Costco, and Amazon, helping them translate emerging technology into real workforce impact.

In recent years, Erica’s work on AI literacy and adoption has been recognized with multiple Brandon Hall awards. What makes Erica’s perspective especially relevant right now is her focus on what changes when AI moves inside the work itself—when it begins influencing decisions, shaping outputs, and changing how people experience their roles.

Today, Erica will share what she’s learned about why AI adoption doesn’t automatically follow literacy, where experimentation really breaks down, and why the conditions people operate in ultimately determine whether AI delivers value.