● Leads a team of Instructional Design Managers and Consultants responsible for new employee onboarding, career progression training, continuing education, and reinforcement for Verizon Consumer Service Group.

● Joined Verizon in 2005 holding various positions of Customer Service, Supervisor, Operations Consultant, Senior Trainer, Designer, and Senior Manager ISD. Actively partners with stakeholders and our frontline customers to transform and create an immersive learning experience that enables them to excel in their roles.