The Digital Transformation of Whole Foods Market People Experience

In this session, Courtney Cordova, Global Executive Leader of Learning & Development with Whole Foods Market (WFM), and Mike Parks, CEO of Inkling, will share how WFM transformed their training strategy for their front-line employees.  A five-time Brandon Hall HCM Excellence Award winner (2 Golds, 2 Silvers and a Bronze), WFM withstood the challenges many retailers faced due to the talent shortages and dynamic environment caused by the COVID-19 pandemic.  Whole Foods Market’s team adapted quickly to serve their customers and keep their team members safe, winning 3 IPSOS best brand awards related to COVID 19 practices.  


Emerging from the Pandemic, WFM continues to accelerate the digital transformation of their people’s experience with better onboarding, operational learning paths for key departments, and reduced training costs and time with Inkling.  Courney and Mike will highlight how enabling team members to find, learn, and do in the flow of work, Whole Foods Market has been able to improve their customer AND employee experience.