Head of Customer Onboarding and Enablement
With over 25 years in human performance and learning, leadership, and customer experience management Mike has made it his mission to help employees, companies and customers be better and accomplish more than they ever thought possible. From facilitating team building programs in the woods to looking after thousands of SAP Litmos customers as they journey through onboarding to renewal and beyond, Mike has worn man y hats in this space and inspired many people along the way. Mike is an accomplished speaker, facilitator, and business leader with a Master’s degree in Instructional Design and Technology. Currently he heads up the Customer Experience and Learning team at SAP Litmos covering all things from onboarding, customer enablement, customer success, a sales help desk, and a team of technical account managers. Mike lives in beautiful Chico, California with his wife and two sons.
It Doesn’t Matter What You Teach, if Nobody Remembers What You Said
Imagine a purple elephant playing poker with a giant cowboy hat-wearing ladybug. And now imagine what it would be like if you could get people to remember more of what you need them to remember from the training you present. If you want learning to stick, believe it or not there’s actual science that can help. In this memorable hour, we’ll focus on seven things you can do to make learning like molasses, sticky and sweet!Read more